Time and money saved are the primary metrics IBM works under to envision a “fast government” that, in theory, could reduce the needed claims processing time from more than 300 days to less than 60.
Charles Prow, a managing partner for IBM’s North American consulting services and global public sector, and other thought leaders first aimed to bring a new approach to public policies and business methods in the 2012 book “Governing to Win,” which Prow edited.
The IBM Center for The Business of Government continues on that theme of finding new ways of doing business with a new 78-page report comprised of 11 essays from IBM experts and others at the forefront of transforming the public sector.
Prow also edited “Fast Government: Accelerating Service Quality While Reducing Cost and Time,” which came from hundreds of conversations the center conducted with public sector leaders following the publication of “Governing to Win.”
“Speed, agility, real-time, rapid response — what all of these have in common is the relationship of time to mission effectiveness and value,” Prow writes in the introduction to “Fast Government.”
“Governing to Win set out to explore how our national competitiveness is directly related to how we improve the missions that are provided by government, while also reducing the overall cost of government,” Prow writes.
Robert Shea, head of the Office of Management and Budget during the George W. Bush administration, penned an essay for the report on how to implement time as a performance metric as a constant challenge to employees on how to re-engineer processes and remove tasks that do not have value.
OMB once required agencies to submit audited financial statements within six weeks after the end of the fiscal year.
Agencies previously had six months to do so and they had to rethink how they put together the statements, according to the report.
Earl Devaney, former chairman of the Recovery and Accountability Transparency Board, contributed an essay to IBM on how the board was required to set up two money-tracking websites within six months.
The board had to use similar technology and analytics methods used in the intelligence community, Devaney writes, adding the board used those techniques to track more than $840 million in stimulus spending and aim to combat waste and fraud within five hours.
IBM also looked to the commercial sector for executive perspectives on fast government from Nicole Lazzaro, president of gaming company XEODesign, and Tom Suder, founder and president of Mobilegov.
Lazzaro points to gaming as an avenue for citizens to view complex relationships and processes in the public sector, with the goals of education and engagement in mind.
Suder highlighted the National Agricultural Statistics Service’s transition from paper-based surveys to iPads, which he writes saved the agency $3 million.